Below are examples of receipts that are considered invalid, along with explanations:
🖼️ Background Issues
- Receipts placed on a distracting surface with printed text
- Receipts placed on a keyboard
- Main receipt placed on top of another receipt (stack of receipts)
- Cluttered background (other receipts on the background)
📌 The receipt must be clearly visible and easy to review without distractions.
📸 Image Quality Issues
- Blurry or unreadable receipts (too far, poor lighting, or print issues)
- Receipt captured upside down
- Crumpled or heavily wrinkled receipts
- Folded receipts
- Incomplete or cut receipts
- Receipt not captured from top to bottom
📌 These issues make it difficult or impossible to verify the receipt details.
🚫 Offensive or Inappropriate Content
Images that contain obscene, offensive, or inappropriate content are not accepted. This includes, but is not limited to, images that:
- Contain explicit sexual content or nudity
- Depict violence, gore, or graphic content intended to shock or disturb
- Feature hate symbols, discriminatory imagery, or promote hate speech against individuals or groups based on race, ethnicity, nationality, religion, gender, sexual orientation, or any other characteristic
- Are intended to harass, intimidate, or threaten others
- Violate any applicable laws or regulations
📌 Such content is strictly prohibited and will result in automatic rejection.
📄 Submission Issues
- Multiple receipts in one upload
- Repeat submissions of the same receipt
- Photocopied receipts
- Reprinted physical receipts
- Receipts captured on another device’s screen
📌 Each submission must be a single, original receipt.
🚨 Fraudulent Receipts
- Combining two receipts into one
- Intentionally modifying receipt details
- Uploading fake or fabricated receipts
- Splitting purchases to obtain multiple receipts
📌 All submissions must reflect genuine, unaltered transactions. Intentionally uploading such receipts may result in account suspension.
✏️ Altered or Missing Info
- Receipts with alterations or modifications
- Receipts with a total of $0 or negative
- Receipts with no line items
- Retailer not identifiable
📌 Receipts must be complete, original, and clearly show purchase details.
🧾 Unsupported Receipt Types
- A4-sized invoices
- Accommodation services
- Bank/withdrawal slips
- Betting receipts
- Card payment or EFTPOS receipts
- Coupons
- Cryptocurrency bills
- Declined payment notices
- Handwritten receipts
- Lottery tickets/receipts
- Medical or prescription bills
- Parking receipts
- Payment receipts
- Refund receipts
- Toll fees
- Transportation receipts
- Utility bills
📌 These types of documents/receipts are not considered valid purchase receipts.
🌍 Location Restrictions
- Receipts from outside the supported country or region
- Receipts from outside the app registered country
📌 Only receipts from supported country and registered country are eligible for submission.
✅ What Makes a Receipt Valid?
A receipt is considered valid and accepted if it clearly shows the following:
- Retailer name
- Purchased items and their prices
- Purchase date and time
- Total amount spent