Here are the descriptions for each rejection reason:
Unreadable Receipt
This could mean the one or all of the following:
- You took photos of different receipts and upload them in one submission (you're supposed to upload them separately);
- The receipt is being placed on top of other receipts or papers with text, and is interfering with text extraction;
- The receipt is folded;
- The camera is too far away from the receipt;
- The photo is too blurry or dark;
- The receipt is too wrinkly;
- The receipt is in A4 or other non-standard sizes;
- You have modified the receipts, i.e. writing on it.
What to do next:
Check out this guideline & resubmit again.
Eftpos receipt not accepted
We do not accept EFTPOS receipts, i.e. the small receipt that’s generated by the EFTPOS machine.
What to do next:
You can ignore this entry. Just be sure to not upload EFTPOS receipts again.
Blurry Receipt
The receipt is too blurry to read. Or you have accidentally included too many receipts in the picture.
What to do next:
Simply head back and upload the receipt again following the guidelines here: https://help.receiptjar.com/hc/en-au/articles/4412685184399-How-to-get-instant-approval
Receipt older than 7 days
We do not accept receipts older than 7 days from when you upload the receipt.
What to do next:
You can ignore this entry. Just be sure to not upload old receipts again.
Retailer not supported
This means we do not accept the receipts from this retailer, e.g. hotel fees, lottery tickets, internet, phone or electricity bills, transportation tickets or train ticket top ups.
What to do next:
You can ignore this entry. Just be sure to not upload these receipts from this retailer again.
Date not included
This means you might have missed the Purchase Date when you were taking the picture.
What to do next:
Simply head back and upload the receipt again. This time make sure you’ve captured the Date.
Retailer unknown
This means you might have missed the Store Name when you were taking the picture.
What to do next:
Simply head back and upload the receipt again. This time make sure you’ve captured the Store Name.
Items unidentified
We do not accept receipts with no or vague item names.
What to do next:
You can ignore this entry. Just be sure to not upload this type of receipts again.
Repeat submission
This means the receipt you are trying to upload already exist in our system.
You can ignore this entry. Please note if you intentionally upload the same receipts over and over again, your account may be suspended.
Daily Store limit
This means you have uploaded more than 3 receipts from the same retailer, all of which have the same transaction date. This is not allowed as it's very unlikely that you have been to Coles for example, 3 times on the same day.
Please note if you intentionally game the system, your account may be suspended.
Suspicious activity
This means our system has flagged your account as suspicious.
There are multiple levels of fraud protection in place to prevent spam activities. If your account is repeatedly flagged as suspicious, we may suspend it.
Think we’ve made a mistake?
Simply tap the 'Report Mistake' button and your receipt will be reviewed within 24-48 hours