Phone verification helps keep your account secure and ensures the platform stays fair for all users. Once your phone number is verified, your account will show a Verified status.
Why verify your phone number?
Verifying your phone number helps to:
- Confirm your identity and secure your account
- Protect your Points and Gift Cards
How to verify your phone number
- Go to Account in your app
- Tap Verify Your Phone
- Enter your phone number
- Enter the 6 digit code sent to your phone
Once the verification is complete, your status will update automatically.
Can I change my verified phone number?
Yes. If you need to update the phone number linked to your account, contact our Support Team and they will assist you.
What happens if I do not verify my phone?
You can continue using the app and accumulating points at your own pace. However, to redeem any points or rewards, your account must be verified.
Accounts that stay unverified will eventually become Inactive and will be reset, which forfeits all points, shakes and pending redemptions. Keep your phone number verified to avoid resets.
Common issues & Troubleshooting
| Issue | Solution |
| I didn't receive the SMS code. | 1. Check your number: Ensure you entered the correct phone number and country code. 2. Wait a moment: Sometimes carriers experience delays. Wait up to 5 minutes. 3. Request a new code: Use the "Resend Code" option on the screen. 4. Check signal: Make sure your phone phone has a strong network signal. |
| The code I entered is not working. | 1. Check for typos: Double-check that you entered the code correctly. 2. Check the expiry: Ensure the code is not expired. Request a new code if it is. 3. Do not reuse old codes: Always use the most recent code sent to your phone. |
| I receive an error about my phone number being invalid. | Supported Types: Confirm you are using a standard phone phone number (not a landline or VoIP). We only support phone numbers in the US, Canada and Australia. |
| I lost access to my verified phone number. | Contact our Customer Support Team immediately. We can update your phone number. |