I am unable to connect my Yahoo account
If you’re unable to connect your Yahoo account, contact our support team at hello@receiptjar.com. Our team is committed to ensuring that your experience with ReceiptJar is as seamless as possible.
Alternatively, connecting your account to an email provider other than Yahoo can also be a viable solution.
How does Email Connect work?
Connecting your email with ReceiptJar allows email receipts to be automatically uploaded to your account without any effort on your part. Our system recognizes emails from major retailers by looking at the sender's domain.
Unrecognized emails are not analyzed and go undetected. Your personally identifiable information is programmatically removed, and we do not store it.
What happens if my email account is disconnected?
If your email account is disconnected, you can simply reconnect by signing in again. This process is the same as when you connected it in the first place. However, you will temporarily be ineligible to redeem your points until you reconnect.
Is my password saved?
No, we do not save your password. Instead, ReceiptJar creates an "App Password" that is completely separate and secure from your login password. This feature allows third-party apps to access your account securely while ensuring that you are protected by the email provider's privacy and security measures.
What's 2FA and how to set it up?
Two Factor Authentication, or 2FA, is an extra layer of protection used to ensure the security of online accounts beyond just a username and password. (Turn on 2FA)
- You must enable your 2-Step Verification to connect your email account.
- You will be asked to log in.
- A Enable 2-Step Verification page will pop up.
- It will then land you on the Google Accounts 2-Step Verification page.
- Scroll down to the bottom of the page and click on ‘Get Started’.
- Google will take you through the process of setting up your 2-Step Verification.
My connection was not successful
Here are the possible reasons why your connection was not successful:
- 2-Step Verification is not enabled.
- The email you're trying to connect is already being used by another ReceiptJar account.
- Your account is through work, school or other organisation.
- You’ve turned on Advanced Protection for your account. Please turn this settings off in order for us to generate an App Password.
My receipts are not being added but my account is connected
Here are the possible reasons why your receipts are not being added to your ReceiptJar account:
- The vendor is not on the list of vendors that we accept.
- Make sure the email you connected is the correct email address you store your online receipts.
- We only accept the original email from the actual merchant. Screenshots or PayPal confirmation emails are NOT accepted.
All receipts must include:
- Retailer's name
- Items Purchased
- Date & Time of Purchase
- Total Amount Paid
My email provider is not on the list
If you can’t find your email provider, click the icon button ‘Forward it instead’
You can submit email receipts to ReceiptJar by forwarding it to r@unocart.com.
For more information about forwarding, please go Online Shopping Receipts help article.